These are the policies that apply to your purchase and your information once the shop is open. Our registered mailing address is added here before launch; in the meantime, reach us at hello@shopbabeb.com.
Our returns policy
We want you to love your Babe-B. If something isn't right, you can return unopened, unused items in their original packaging within 30 days of delivery. Return shipping is paid by the customer, except where an item arrived faulty, damaged or incorrect (see below).
How to start a return
Email returns@shopbabeb.com or hello@shopbabeb.com with your order number and what you'd like to return. We'll reply with the return address and simple instructions — please don't send items back before contacting us. We recommend a tracked shipping method, since we can't refund items we don't receive.
Refunds
Once we receive and inspect your return, we'll email you and refund your original payment method through Stripe, usually within 5–10 business days (your bank may take a little longer to post it). Original shipping charges are non-refundable unless the return is due to our error.
What can’t be returned
For hygiene and safety, cosmetics that have been opened or used can't be returned unless they're faulty. Gifts-with-purchase and clearly marked final-sale items are also non-returnable. This never affects your rights for faulty or misdescribed goods.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or not what you ordered, email hello@shopbabeb.com within 7 days of delivery with a photo and your order number. We'll make it right with a replacement or a full refund, including any return shipping — that's on us.
Shipping
We ship within the United States. Shipping cost is calculated at checkout based on your address. We aim to ship within the timeframe shown at checkout; if we can't, we'll contact you with the option of a new date or a refund. Delivery times after dispatch are estimates. If a parcel looks lost in transit, contact us and we'll help track it down or resolve it.
Need a hand?
Email hello@shopbabeb.com and a real person will help. This policy is part of our terms & conditions; see also our privacy policy.